At Bagged and Bold, we strive to make your shopping experience seamless, fast, and dependable. Here is everything you need to know about how we handle your orders and deliveries:
Order Processing
Order Confirmation: After placing your order, you will receive a confirmation email detailing your purchase.
Processing Time: We process and prepare most orders for shipping within 1 and 2 business days.
Order Changes: If you need to cancel or modify your order, contact us within 24 hours at [email protected] or call +254796566875.
Delivery Options
Standard Delivery: We provide reliable delivery throughout Kenya at a standard flat fee of KES 300.
Express Delivery: If you need your order urgently, we offer express delivery at an additional cost depending on your location. Please reach out to confirm availability in your area.
Delivery Timeframes
Nairobi CBD: Orders within Nairobi County are usually delivered within 24 hours.
Other Regions in Kenya: Deliveries outside Nairobi typically take 1 to 3 business days, depending on location and courier service.
Delivery Charges
Within Nairobi: Orders above KES 20,000 qualify for free delivery. For orders below this amount, a standard delivery fee of KES 300 applies.
Outside Nairobi: For deliveries outside Nairobi, a flat delivery fee of 300 applies.
Our Delivery Partners
We work with trusted courier services to ensure timely and secure deliveries across Kenya, including:
- 2NK Sacco
- Ena Coach
- North Rift Parcel Services
- G4S Kenya
These partnerships allow us to reach you wherever you are.
Order Tracking
Once your order has been dispatched, we will send you a tracking number via email or SMS so you can track your delivery in real-time.
International Shipping
We currently ship within Kenya only and do not offer international delivery at this time.
Important Delivery Terms
Accurate Address: Please ensure your delivery address is complete and correct to avoid delays or failed deliveries.
Delivery Attempts: If delivery fails due to an incomplete address or unavailability, additional charges may apply for re-delivery.
Check Your Package: Kindly inspect your package upon delivery. If you notice any damage or missing items, contact us immediately for assistance.
Need help with your order?
Email us at [email protected]
Call or WhatsApp us at +254796566875